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F.A.Q


Can I change or cancel an order?

When an order is sent to us from our site, we are generally unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order." You may contact us if you wish to make a change. However, due to the above, we cannot guarantee your order will be changed. If you need to change/exchange or return an item that you ordered in error, please return it to us as soon as you receive it. If you want to add an item to a recently placed order, please place a new order.


How fast do we ship?

With our standard delivery service we aim to deliver your order within 2 business days. (A business day does not include holidays or weekends.)We ship all orders received before noon (EST) on the same day; orders received afternoon may be shipped on the next business day.


How long will delivery take?

We mainly use EMS service and normally, it takes 4-8 working days to reach your door.


Can I track my parcel?

We'll offer you the track number after the item shipped for you. And if you have further problem please email our Customer Services at: VIP Email, we are are at your service.


What happens if I receive a faulty or wrong item?

Please thoroughly examine your merchandise upon receipt. We accept returns only for defective items that are found within 30 days of receiving the merchandise, in original condition, and before being sold to another customer. Please send it back to us and we can either send you a replacement or a refund.

If you receive the wrong item then send it back to us and we will replace it with the correct item.


Why do I have to pay to return an item?

This is because if we offer a free returns service we would have to increase our prices to absorb the costs. We believe in giving you the lowest possible prices.


May I cancel the order or exchange goods?

If you want to cancel the order or exchange goods, pls send E-mail to us within 24 hours. It will be very inconvenience if we have shipped the goods. Thanks for your understanding and cooperation!


How do I pay for order?

You can pay via Visa, Banktransfer or Western Union. We can accept payment by West Union when you want to order a large sum of our products (usually USD 500 above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm so that you can pay by West Union, then contact us to get our receptor information of West Union.


Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transactions secure. Our internet site uses industry-standard security measures, including SSL (Secure Sockets Layer), and interfaces with IC Verify to process credit cards. This encrypts all your personal information preventing it from being accessed or read by any third party. We do not disclose your details to any third party unless it is necessary to fulfill your order. All account information submitted to us is safely isolated from unauthorized Internet access.


Do I Have To Pay VAT / Sales Tax?

We do not add any additional charges or taxes.
Possible additional costs to you may include:
- Bank transfer charges,
- Any import duties that are levied at customs.


Why are the products so cheap?

Our purchasing power is solely down to the size of our customer base. There is no middleman and there is no store rent - just quality branded products at amazing prices! We cooperate with the biggest suppliers around world to provide you all kinds of fashion products at unbeatable prices! Never pay retail prices again! Same things, cheaper price!


Do I get a discount for bulk purchases?

Yes, when you make a large one-off purchase on our website, please contact us firstly at?VIP Email. You can benefit from discounts.


ORDER STATUS

Pending: Your order has been confirmed and payment finished, which is waiting for dealing.
Processing: Your order has submitted to our stockroom, which is under preparing.
Delivered: Your order has been shipped and tracking number will be posted to your account or your order email.
Update: Your order has been signed for.

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